Doris L. McClung, ‘84 earned an A.A. degree in Business Administration with highest honors from CCM, where she was inducted into and elected President of the Alpha Beta Gamma Business Honor Fraternity, and subsequently elected to its National Board of Directors. She will always treasure the amazing help she got from professors and students as a “mature” student going back to school. This sense of acceptance gave Doris the strength and confidence she needed to complete her CCM journey.
Soon after graduating from CCM, Doris was employed by AT&T and held a variety of positions over the next 14 years. She started in Human Resources, assisting with the first big AT&T layoffs after the Bell System. She went on to help Product Management and Marketing teams learn how to compete in the unregulated marketplace, co-designing the first Distribution Channel Analysis division. She designed and managed training programs, helped draft the new consumer electronic technical standards for the industry, and helped write and produce several professional product videos. Her methods helped reduce production costs by 90% as Consumer Products learned to do business smarter.
Doris migrated into AT&T’s global marketplace and took the lead in establishing and directing international product and cross-cultural training. She helped secure contracts in the upcoming European Union, Canada, Mexico and the Far East, and brought cross-cultural awareness and skills back to the US headquarters. Representing AT&T at a Global Leadership and Learning conference, she partnered with a member of President Boris Yeltsin’s staff and helped him design his new training program for the Russian Cabinet. She hosted UN diplomats through a Christian mission to the UN, ensuring they learned about American history, culture, democracy and capitalism.
Doris was next recruited to help the 800 number technical services division face its own challenges with new competition. She wrote, delivered and managed both management and technical training, then designed programs to improve customer and employee satisfaction.
Doris won several AT&T leadership awards before she took an early retirement package to spend more time with her family, and to start her own business. She also was elected as Vice President and program director of the New Jersey Chapter of the Institute of Management Consultants. She continues to provide consulting on a part-time basis.
For the past four years, Doris has become very involved with the place where she “started right” to help support the Alumni Association and the CCM Foundation. She joined the Alumni Advisory Board, served on the Alumni Scholarship Committee, volunteered for many activities, and took the lead in securing gift donations for the Foundation’s annual Silent Auction to help raise money for scholarships. For the past two years, she has been a member of the Foundation Gala and Auction committees. She is a supporter of the Foundation’s Adopt-A-Chair program and is an avid spokesperson in promoting the college wherever she goes. She was honored last year during CCM’s 40th Anniversary “I Started Right” Reception as one of the alumni who appeared in advertising campaigns in the early 90’s. Doris says CCM gave her a great start and she wants to give back as much as she can for as long as she can.
Doris has lived in Roxbury for 31 years with her husband, Gary, and her family. Her grandson, Gary, will graduate from CCM this year and her daughter, Cindy, and granddaughter, DeAnne, currently attend here. CCM prepared both Gary and Doris for great success, and is doing that again for her family.