- 21st Century Leadership: Introducing Innovation
- Art of Influencing Others
- Art of Persuasive Presentations
- Best Approaches to Navigating Conflict
- Coaching Strategies to Empower Your Team
- Critical Thinking Skills
- Email Writing Doâ€™s & Donâ€™ts
- Embracing Organizational and Cultural Transformation
- Emotional Intelligence: Uncover Your Behavioral Impact
- Finance for the Non-Finance Professional
- Gain Control of Your Workday using Outlook
- Grant Writing: Prepare a Winning Grant Proposal
- Improve Your Communications, Improve Your Success
- Liven Up Your Presentation: Incorporate TED Talks
- Management Success: Must Have Tools
- Managing Multiple Priorities under Pressure
- Multi-Generational Workforce: Work Together Effectively
- Problem Solving: Eliminate Barriers and Achieve Goals
- Project Management Fundamentals
- Proven Data Analysis to Elevate Customer Satisfaction
- Public Speaking: Convey Your Message with Confidence
- Raise Productivity: Tools to Increase Employee Engagement
- Rethinking Customer Service: 21st Century Strategies
- Root Cause Analysis: Solve Problems Faster!
- Six Sigma Fundamentals
- Social Media for Success: Advanced Techniques
- Strategies for Optimal Team Performance
- Supervisor Essentials
- Supply Chain Fundamentals
- Techniques for Supervising Diverse Personalities
- Understanding Personality Styles-Effective Communications
- Access: Acquire Fundamental Database Skills
- Access Intermediate
- Cyber Security: Best Practices-Shield Your Business
- Excel for Beginners
- Excel Intermediate
- Excel Functions
- Excel: Pivot Tables and Beyond
- Outlook in a Nutshell
- PowerPoint Fundamentals
- PowerPoint: Advanced Techniques
- Visual Basic for Excel (Microsoft VBA)
- Word: Introduction to Current Tools
- Word: Beyond the Basics
- Word: Advanced Tools
Innovation is the only defense against crushing competition and a dismal economy.Â Innovation must become a responsibility of every single individual in order to achieve greater success and breakthrough products and services. Participants will gain a framework for helping others to acquire the skills needed to establish a culture of innovation. You will come to understand the 4 keys to achieving innovation, ways to challenge current beliefs, and how to lead a team to identifying emerging trends. This course will ultimately provide the insights to prepare leaders and teams to uncover hidden talent skills and assets.
Conflict is an organizational reality and when approached correctly can bring about positive change and improve business results. Too often we shy away from conflict because we are afraid of injuring important relationships or rocking the boat. In this interactive and practical course, you will a) identify your natural and adapted approach to conflict, b) discover multiple ways to navigate conflict, and c) develop an individual plan to apply a four-step conflict model.
Coaching can unlock an individualâ€™s potential to maximize their performance.Â Even the most well-intentioned managers, in todayâ€™s time-crunched work day find themselves defaulting on coaching.Â Yet, coaching is a critical management responsibility.Â Our approach is to create customized coaching plans for each person by providing a format for a successful process. A key benefit of this process can be the effective development of high potential individuals. This approach can also be customized for employees who are meeting expectations and allow for the development of additional skills, as well as individuals who have serious performance improvement issues.
This workshop is designed for the individuals who write e-mails for communications with internal and external audiences. You will prepare improved, complete, understandable, concise, and professionally acceptable e-mails in an organized fashion. Current business writing techniques will be applied along with a focus on a process for writing, guidelines for effective writing, and techniques for editing. You will edit samples of writing for readability, clarity, completeness, and tone.
Why is Emotional Intelligence (EI) vital in the workplace? Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have an advantage in any organization.
Dr. Daniel Goleman introduced his perspectives on EI in 1995 and has become a world-renowned expert in the field. Golemanâ€™s EI model focuses specifically on the behavioral level, on performance at work and on organizational leadership. This workshop will introduce the participants to this proven model for developing emotional intelligence and provide the insight and skills to apply it in making their career more effective, satisfying and successful.
This workshop will serve to provide participants with an overview of the most important financial statements as well as financial and accounting concepts. You will have the opportunity to apply these concepts to a simulated business or to your own organization. Topics covered include the following financial instruments and concepts: Balance Sheet, Income Statement, Cash Flow Statement, Key Terms and Ratios, The Budget Process, Financial Decision Making, Annual Reports â€“ SEC filings, and Public vs. Private Companies.
Regardless of level or role in an organization, one of the most important skills for success in the workplace is effective communication. Having people in your organization with great communication skills is critical in today’s business landscape. Communications skills enable people to engage in dialogue with others and establish a rapport that is crucial to your business and career success. Whether relationships are with direct reports, customers, co-workers, suppliers, vendors, other departments, or other companies, communication can make or break those connections. In this course you will learn your preferred communication style, how to leverage it effectively, and how to interact optimally with those having different communication styles.
Thurs., Dec. 7, 2017, 9am-5pm
TED Talks have become the gold standard for public speaking. In TED, which stands for technology, entertainment, and design, provides a forum to make presentations more dynamic. This course will inspire you to speak with authority and confidence. Come learn the nine secrets to delivering a successful TED based presentation. You will acquire an understanding of the fundamentals of TED talks and gain insights into the advantages of utilizing TED techniques over traditional presentations. This course will equip with ways to make a stronger emotional connection with your audience.
Business professionals today deal with rapid change and long term uncertainty. How do you prepare for the challenges ahead? Can robust skills that help you to adapt more easily, eliminate shortcomings, collaborate more successfully, and very importantly become more valuable to your organization. With the right leadership skills, there are no limits! This course will provide the latest tools to develop skills in the essential area that are crucial to be a successful manager. The training will cover Leadership and People Management (retaining, motivating and coaching), Collaboration Skills (influencing, building relationships, managing conflicts and negotiating) and Business Management Skills (understanding strategies, business functions and decision making).
Are you finding it difficult to function efficiently in todayâ€™s high-pressure work environment? Youâ€™re not alone. Todayâ€™s high-demand work environments have left people feeling stressed, overwhelmed, and pulled in multiple directions. Demands are endless, schedules are constantly changing, responsibilities have been substantially increased and there are greater output expectations. STOP being reactiveâ€¦..move toward developing a proactive mindset. Discover your own â€śdelaying-tacticsâ€ť so you can advance the timely completion of truly critical tasks. In this course you will learn how to take charge and be in control of your workload. You will be introduced to practical tips and techniques to organize and manage shifting priorities that compete for your time, attention, and energy. You will acquire strategies to prioritize and sequence tasks to prepare a useful to-do list and then estimate time frames so you can schedule your tasks effectively and meet your deadlines. You will establish a proactive framework which will guide your daily activities and help you achieve a workday balance for success.
A core challenge for individuals and teams is how to work effectively with individuals across multiple generations. Each group has its own distinct characteristics, values, and attitudes toward work, based on its generationâ€™s life experiences. To successfully gain the contributions of diverse generations into the workplace, individuals need to actively try to understand people who are different from them. This program will offer participants some techniques for working more collaboratively with various generations as well as considering other elements of diversity to strengthen team and organizational performance.
Come to this class to learn how to structure a business case for your recommendations and/or solutions. This will allow you to set organizational and project goals in a manner to successfully implement. Participants will include explore the best practices to effectively and efficiently allocate resources, prepare processes (systems and human resources) in order to avoid unnecessary barriers, delays, and false starts.
Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This workshop is intended to familiarize participants with the basic understanding of project management while introducing some easy to use tools that can be employed immediately to help you and your team complete projects on time, within budget and quality specifications and stakeholder expectations. Participants will be introduced to the five essential Project Management Body of Knowledge (PMBOK) principles, project management process groups and learn about the essential activities that must be performed in each process group.
The term Employee Engagement relates to the level of employee commitment and connection to the organization. Research suggests that up to 70% of employees are not fully engaged and committed to their roles. The reduced engagement costs organizations nearly $300 billion dollars per year. Focusing on building greater engagement is beneficial to individuals, teams and the bottom line. This program will help individuals to increase their level of engagement in the workplace, so they can contribute more fully and achieve greater results. It will also provide more insight to organizational leaders to allow them to more positively impact the engagement level of their staff.
Six Sigma is a process and a set of tools that is used by organizations to improve products, processes, and results by eliminating defects reducing variation, and decreasing delays. This course will train participants in the fundamentals of Six Sigma, including use of the DMAIC process (Define, Measure, Analyze, Improve, Control) and basic tools. Participants will have an opportunity to use the process and tools during the course to work on solutions to real problems, and should come to class with a problem or project in mind.
Social Media has become an integral part of every businesses marketing plan. There are so many different platforms out there today that it becomes overwhelming (Facebook, Twitter, LinkedIn, Instagram and Pinterest). Which platforms should you be using? How do you use them more effectively? What are the tips and tricks to gain you more followers, improve engagement and spread the word about your business? In this hands-on class we will review the major social media platforms in depth. We will work directly with these platforms so you can improve your pages and profiles, as well as discover creative ways to talk to your audience. You will walk away from this class with improvements to your current social media strategies as well as feeling more confident and competent in using social media to market your business.
*Be sure to bring your log on information for the platforms, so you can work directly within your pages and profiles in class
Even the most experienced teams can be challenged by the rate and complexity of change in their workplace. When teams donâ€™t cope well with this degree of change they can become overwhelmed and less effective. In this class you will gain an appreciation of the behaviors that are evident within high-performance teams, assessing how teams are currently functioning, and how to develop ideas to leverage the strength of teams. As a result of this training you will acquire an understanding of the key factors that make teams effective and learn methods to develop improved team decision making.
This course provides basic definitions and concepts for planning and controlling the flow of materials into, through, and out of an organization. It explains fundamental relationships among the activities that occur in the supply chain from suppliers to customers. Included will be an explanation of how the supply chain supports an organizationâ€™s strategic and financial goals. Upon completion of the training you will understand the supply chain management process from flows, metrics, frameworks, and goals to organizational structures.
Where do you begin? Motivation, management, communications, and relationships, whether focused on yourself or others are a lot more effective when you understand yourself as well as with the people with whom you work. People rarely set out to upset each other or interact negatively, they just behave differently because they are different. Knowing yourself and your co-workersâ€™ personality types will improve communications, resolve conflicts quickly and effectively, and lead to better decision-making. This training will help you come to understand the varying personality styles encountered in work environments to help you increase awareness of yourself and others, work more effectively with co-workers and customers, become a more effective leader and accomplish projects in a collaborative and timely manner.
Learn how to use one of the more popular database systems in todayâ€™s business environment to collect and manage large amounts of data. You will be instructed to design, create, edit and analyze a relational database. Acquire skills to create tables, forms, simple queries and reports.
PREREQ: Working knowledge of Microsoft Word and or Excel.
In this course, you will expand your knowledge of relational database design, write advanced queries, structure existing data, share data across applications, and customize reports. You will learn how to design a relational database, join tables to retrieve data from unrelated tables, and organize a database for efficiency and performance, and to maintain data integrity. Additionally you will be shown how to customize reports to organize the displayed information and produce specific print layouts.
PREREQ: Access Fundamentals or equivalent knowledge.
This course will introduce you to Microsoft Excel basics including creating spreadsheets, formulas, functions, text, formatting and charts. At the completion of the course you will be able to perform basic Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells and much more.
This course will reinforce the elements introduced in Microsoft Excel Beginners, and expand upon that base to include using advanced formulas and working with various tools to analyze data in spreadsheets. You will also organize table data, present data as charts, and enhance the look and appeal of workbooks by adding graphical objects.
PREREQ: Beginner Excel or equivalent knowledge (see Excel Beginners description).
This course is designed for participants who have experience using Excel and want to discover how Excel functions can help save time at work. It will help you develop advanced formula skills by focusing on functions from various categories within the function library. Function categories that will be covered include: Financial, Lookup & Reference, Date and Time, Information, Text, Database, and Logical.
PREREQ: Excel Intermediate or equivalent (see Excel Intermediate description).
This course focuses on learning the usage of Pivot Tables to analyze large amounts of data quickly. Additional topics that will be covered will include Pivot Charts, Analysis Toolpak, Advanced Functions, and Outlining. This training will assist you in increasing productivity and improving efficiency by streamlining your workflow.
PREREQ: Intermediate Excel or equivalent (see Excel Intermediate description).
This is not a basic course! Capture your business audience with easy to use impressive and powerful PowerPoint features most people don’t know about. Become a more effective and efficient PowerPoint user. Keep your audience’s attention riveted to the screen with engaging messages and graphics. Have your charts build themselves right before your viewersâ€™ eyes. Wow them with your clear and powerfully presented message. By taking advantage of these tools, you will be creating presentations that not only stand out from the crowd, but also donâ€™t consume all of your available time.
PREREQ: Working knowledge of PowerPoint.
Tues., Oct. 24, 2017, 9am-5pm
You will learn how to apply the VBA programming language to make your Excel spreadsheets much more powerful. This course starts you out with the basics of VB programming, and teaches you to use it to its fullest potential within Excel. At the end of this course, you will be familiar with the VBA programming language, as it applies to Microsoft Excel. You will be able to apply this knowledge to make interactive and fully functional spreadsheets.
PREREQ: Proficient knowledge of MS Excel. Knowledge of PivotTables helpful but not required.
This course is designed for participants who want to gain advanced skills necessary to manage lengthy documents, collaborate with others, and secure documents. You will learn how to create, manage, revise, and distribute documents. Upon completion of the course, you will be able to use Word with other programs, collaborate on documents, manage document versions, add reference marks and notes and create forms.
PREREQ: Beginner Word or equivalent knowledge.