Here you will find a list of Frequently Asked Questions regarding WebAdvisor that may provide you with some useful information.
Q. What is my username for WebAdvisor?
A. Click here
to determine what your username should be. This username will also be used to log into your Student E-mail account and Blackboard.
Q. What is my password for WebAdvisor?
A. Initially, your password is the last 4 digits of your Social Security number. After you log in you will be prompted to change your password. Your new password must be no less than 6 and no more than 9 characters in length. The new password must include letters AND numbers. You cannot use a password that you might have previously used.
If the last four digits of your Social Security number does not work, click here
to reset your password.
Note: The password reset will only affect your WebAdvisor password. Your Blackboard and Student e-mail passwords will remain the same.
Q. I tried too many times and I am locked out of my account.
A. If you are locked out of WebAdvisor, you will need to wait 5 minutes for EACH failed login attempt. For example, 3 failed attempts means you have to wait 15 minutes before you can attempt to login again.
While you are waiting you can reset your password. Click here
to reset your password. Fill in the required information and a temporary password will be sent to the e-mail address you selected. We recommend you send the temporary password to your student e-mail account. You cannot use the temporary password until you have waited the appropriate amount of time.
Note: WebAdvisor keeps track of consecutive failed attempts.
Q. I forgot my password for WebAdvisor.
Fill in the required information and as long as you have a valid e-mail address entered into the system, a temporary password will be e-mailed to you. We recommend you send the temporary password to your student e-mail account. You cannot use a password that you might have already used.
Q. I received a temporary password and now I am being asked to change my password. What is the "old" password?
A. The "old" password is the temporary password you received in your e-mail.
Q. What e-mail address will my temporary password be sent to?
A. The e-mail address you selected at the "Send my temporary password to this e-mail" screen. We recommend you send your temporary password to your student e-mail account.
Q. I am trying to reset my password and my e-mail address is not typed in correctly or is an old e-mail address that I do not use. How do I change my e-mail address?
A. In order to change or correct your e-mail address, you will need to fill out a "Change of Information Form" and submit the signed form to Records and Registration. The form can be faxed to 973-328-5209, scanned and e-mailed as an attachment to email@example.com
or submitted in person at the Records & Registration window in the Student Center.
Note: Your request will not be processed if the form is not signed.
Q. I requested a temporary password and never received it.
A. If the password was sent to your personal e-mail account, check your "Junk" or "Spam" folder for the e-mail with the temporary password.
We recommend that you use your student e-mail account to send the temporary password to.
Q. I received a temporary password in my e-mail. I typed it in and now I get a message that I am not permitted to change my password.
A. Close out of WebAdvisor and your Internet Browser. Go back in and you should then be able to change your password. Make sure you are manually typing in the temporary password (you cannot copy and paste it) and that you are typing in the password exactly how you received it in your e-mail. The temporary password is case sensitive.
The new password must be between 6 and 9 characters in length and must include letters AND numbers. You cannot use a password that you might have previously used.
Also, make sure you are using Internet Explorer or Mozilla Firefox for your web browser.
Q. I am trying to log into WebAdvisor and I get a message that I am not signed up for WebAdvisor. How do I sign up?
A. If you receive this message and you are a newly accepted student, it could be that you are not pinned in the system yet. Contact Records and Registration at 973-328-5200 and they will be able to tell you why you have not been pinned yet.
Q. The classes I am trying to register for are closed. Can I be put on a wait list?
A. We do not have a wait list for closed classes. You can (1) choose another class meeting on a different day and time or (2) keep checking the web periodically to see if a space opens up.
Q. I am trying to pay my bill online and I have Financial Aid.
A. If you are a Financial Aid student you must come to the CCM Student Center and pay at the Bursar Window.
Q. I am trying to pay my bill online and it is not working.
A. Make sure you are using Internet Explorer or Mozilla Firefox for your web browser. Mozilla Firefox works best for online payments.
Q. I am trying to pay my bill online and it says "record is currently being updated, record is locked."
A. Try again later. There is no specific amount of time you need to wait; just keep trying periodically.
Q. I am trying to pay my bill and I am getting a message that my card is declined.
A. If the credit card you are using is also used as a debit card, the amount you are allowed to withdraw on a daily basis is more than likely less than what you owe for your tuition. You can either (1) contact the bank that issued the card and have them increase this limit, (2) use another credit card that is not used as a debit card, or (3) come to campus and pay your tuition at the Bursar window in the Student Center.
Note: If your card is not also used as a debit card then contact the bank that issued your card to find out why it was declined.
Q. I am trying to pay my bill and I keep getting a "system error" message.
A. If you tried to make your payment numerous times, the bank who issued the card could have put a hold on the account due to the amount of attempts being made with the card. Contact the bank that issued the card to see if the account was put on hold.
Q. Can I split my payment between two separate credit cards when paying online?
A. You cannot split the payment between two credit cards online. You will have to come to campus and pay at the Bursar window in the Student Center if you need to pay your bill with two separate credit cards.
Q. Does CCM offer a payment plan?
A. In order to keep costs low, we do not offer a payment plan. Full payment must be made or payment assistance must be in place by the payment due date.
Q. I am logged into WebAdvisor (trying to register, view transcripts, etc) and I have a hold on my account.
A. You will need to contact the office that placed the hold on your account in order to have the hold cleared.
Should you not find an answer to your question or you are still experiencing a problem, you can also contact the Technology Help Desk at 973-328-5600 or e-mail firstname.lastname@example.org
. You can also send a Technology Help Desk request. Click here
to fill out the Technology Help Desk request form.
for hours of operation for the Technology Help Desk.