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Business Management


Business Management
CCMs business and professional courses in management provides individuals with the technical and analytical skills they need to make immediate contributions to the companies they are now a part of or wish to join. You will be exposed to a full range of functional areas. Concentrations in areas such as leadership development strategic management supervisory development human resource management customer services management sales and sales management project management and entrepreneurship are offered. Unique to the CCM experience is the ability to pursue these areas of study in the context that prepares you to understand each functions critical role in successfully managing a firm division department or project team in todays fast-paced technology-driven business culture. The entrepreneurial culture of CCMs Business and Professional Training Center combines with the dynamic business environment of the town of Morristown and the county of Morris to offer unparalleled opportunities.
 
 
Registration can be completed 3 ways:
  • Online - WebAdvisor
  • In Person - Registrar in Randolph (In Person registration not available in Morristown)
  • Mail in - County College of Morris, Dept C, 214 Center Grove Road, Randolph, NJ 07869-2086

For a complete schedule of Business Management classes, please go to WebAdvisor and click on link for Non-credit (Continuing Education), enter in Course Code field the first three letters of the course that you are searching for example enter CSM for all available Customer Service classes or LDR for Leadership Development.

For a registration form, please click here for the Business and Community page, click on Current Brochure, go to the last page and print out registration form.


CSM 240 - Customer Service Management

This course covers the concepts and skills needed for success in business careers including listening techniques verbal and nonverbal communication and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Course Objectives:

Students who successfully complete the course will
  • Learn how to deal with internal and external customers
  • Understand essential service skills of listening techniques verbal and non-verbal communication and dealing with various customer types
  • Learn how to use technology in handling complex customer situations
  • Learn leadership qualities managers of customer service groups exude and provide insights into how to manage effectively
  • Challenge one to consider and be prepared for the myriad of cultural factors that influence customer relations

 


LDR 210 - Leadership Development

This course focuses on the process of enhancing your skills to influence and organize others to accomplish key goals. It goes beyond talking about leadership theories and focuses on building skills to inspire and organize people to achieve tangible results. The approach taken in this class will include comprehensive self-assessments experiential exercises action learning projects and skill-improvement plans.

Course Objectives:

Students who successfully complete the course will
  • Increase their understanding of their personal strengths and development needs as well as how these affect their leadership capabilities.
  • Create and implement a self-development plan for enhancing your leadership skills.
  • Improve your skills for communicating with and organizing people of different backgrounds and in multicultural environments.
  • Evaluate and take steps to enhance your professional network.
  • Increase your capacity to lead others in challenging environments such as when organizations are in crisis.
  • Exercise personal leadership in a team project.

 


SBM 220 - Strategic Business Management

This course focuses on the critical business skills needed to plan and manage strategic activities. An overall objective of the course is to provide an understanding of the strategic management process and the techniques that aid strategic analysis decision-making implementation and control. It goes beyond talking about leadership theories and focuses on building skills to inspire and organize people to achieve tangible results. The approach taken in this class will include comprehensive self-assessments experiential exercises action learning projects and skill-improvement plans.

Course Objectives
 
Students who successfully complete the course will learn
  • the role of corporate governance
  • strategic management techniques by small firms
  • strategies used by start-ups
  • how knowledge is shared within firms
This course has no prerequisites.
 

HRD 250 - Human Resource Management

This course focuses on the enhancement of personal competencies while providing an experiential approach to the study of human resource management (HRM). The course provides the conceptual background and content necessary to understand the relevant issues in HRM along with individual and group exercises designed to develop critical personal competencies expected of practicing managers and HR generalists.

Course Objectives

Students who successfully complete the course will learn some of the fundamental skills needed in a HRM business environment including
  • The uses of human resources for the general business manager
  • How human resources management is used in the everyday work environment
  • Background necessary to manage human resources effectively
  • Able to distinguish good from poor human resource management practices
This course has no prerequisites.
 

SDC 205 - Supervisory Development

This course prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce computer and communication technology and the design of organization structures are constantly changing. Overall this course focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Course Objectives

Students who successfully complete the course will
  • Prepare one to be a supervisor.
  • Understand important supervisor concepts and fundamental skills necessary to apply these concepts.
  • Have a thorough understanding of the supervision process.
  • Know how to meet important organizational challenges.
  • Understand the planning and control functions of a supervisor.
  • Know the abilities that supervisors must have to be successful.
This course has no prerequisites.
 

SMM 230 - Sales and Marketing Management

The goal of this course is to demonstrate to students the order of steps within the selling process provide numerous examples of what should be in each step and how the steps within the selling process interact with one another. This course prepares students with the sales skills that lead to success. The course will lay out a selling process step by step taking in every phase of the sale from planning to follow-up. This detailed yet universal approach will give students the foundation they need to be successful sellers in any industry. The course teaches selling with a strong practical focus that puts the customer first.

Course Objectives

Students who successfully complete the course will have an understanding of the following
  • The importance of the sales function to the organization.
  • Development of sales presentations.
  • The entire sales process from prospecting to follow-up.
  • The importance of the proper use and management of one’s time and sales territory.
  • Understand the planning and control functions of a supervisor.
  • Know the abilities that supervisors must have to be successful.

This course has no prerequisites.

 
Registration can be completed 3 ways:
  • Online - WebAdvisor
  • In Person - Registrar in Randolph (In Person registration not available in Morristown)
  • Mail in - County College of Morris, Dept C, 214 Center Grove Road, Randolph, NJ 07869-2086

For a complete schedule of Business Management classes, please go to WebAdvisor and click on link for Non-credit (Continuing Education), enter in Course Code field the first three letters of the course that you are searching for example enter CSM for all available Customer Service classes or LDR for Leadership Development.

For a registration form, please click here for the Business and Community page, click on Current Brochure, go to the last page and print out registration form.