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Titan Alert FAQ

Titan Alert System FAQ
County College of Morris

What is the Titan Alert System?
The Titan Alert System is a service that County College of Morris (CCM) uses to contact students, faculty and staff in the event of a campus emergency, weather-related closing or other important event that requires immediate attention. Notices can be sent to telephones, cell phones, and/or as mobile text message (SMS) or email. The system is maintained by CCM and is used only for important messages, emergencies, weather-related closings or periodic testing of the system.

How does the Titan Alert System work?
During an emergency situation, the alert system sends a voice mail, email and/or text message to students, faculty and staff based on the points of contact each person has selected.

NOTE: The Titan Alert System does not replace CCM email and does not carry normal announcements. A rare, non-emergency alert that may be sent to specific groups of individuals would be a notice to students who are about to be dropped from classes due to non-payment.
 
Who determines an emergency?
The President, Vice Presidents and Department of Public Safety determine emergencies, according to best practices established by state and federal emergency services. The Titan Alert System sends notices only when a serious situation warrants immediate attention.
 
Can students, faculty and staff choose the ways they want to be notified?
Yes. Students, faculty and staff  are able to choose whether they want to receive notifications via:
  • Telephone
  • Text message (SMS) or
  • Email
How can students, faculty and staff choose the way, or ways, they want to be alerted?
Each semester, students and adjunct faculty members receive a link through their CCM email to update their point of contact information in the Titan Alert “Send Word Now” system. Up to 10 ways to be contacted can be selected, including having a notice delivered to a spouse, partner, parent, child or someone else. The only limitation regarding points of contact is that faculty and staff should NOT use their CCM office phone number as a point of contact. If too many people select campus phone lines, the telephone system would not be able to handle the volume generated by a Titan Alert.
 
Students also can request to change their information by filling out the Titan Alert Update Request form on the CCM website at www.ccm.edu/titan. Faculty and staff who wish to make a change, should contact the Department of Human Resources.
 
Will this cost me anything?
CCM offers this service for free. If you choose to receive a notice by text message, your service provider's normal text-messaging fees will apply.

Does the service work on all cell-phone networks?
Yes.

Do I need to install software on my phone?
No. The system uses industry standard SMS text messaging protocol to send messages to your phone. Your cell phone plan will need to accept text messages to work properly.

Will I receive unsolicited messages (SPAM) on my cell phone or email account?
No. The emergency alert system is only used in case of an emergency or during periodical testing of the system. Your emergency contact information will be safeguarded and not shared with anyone.