WORKPLACE EDUCATION

Our online classes are taught LIVE by an instructor. Students will need access to a computer and to the Internet. A desktop or laptop computer is preferred, but tablets and smartphones are also an option. CCM will provide access to any specialized software needed for the course.

Please note: A link to join a class will be sent by the instructor to registered students 1-2 days before a class is scheduled to begin.

PROFESSIONAL COMMUNICATIONS AND WORKPLACE EDUCATION

Professionals never stop learning, regardless of position or educational degrees. Investing in new skills, refreshing old skills or developing mastery over some of professionals’ most thorny issues – for example, public speaking – is something everyone needs. These courses are excellent skills boosters for everyone.


BUILD CONFIDENCE AND SHARPEN YOUR PUBLIC SPEAKING SKILLS TO WIN AT WORK

Create powerful presentations that engage your audience. This program focuses on the impact of preparation, helpful tools for making a dynamic presentation, the importance of starting strong and ending on the right note.  We will discuss techniques for engaging your audience and making a lasting impression.

As a participant, you will:

  • Learn to analyze your audience
  • Learn ways to develop presentation content in an effective structure
  • Understand the importance of planning your presentation
  • Gain tools for communicating ideas clearly
  • Increase confidence in your public speaking skills

Instructor: Georgann Occhipinti, MA

Course code: 58114

Time: 10 a.m.-12 p.m., Wed, Aug 4

Cost: $99

ADVANCED BUSINESS WRITING FOR IMPACT

ADVANCED BUSINESS WRITING FOR IMPACT (WDT-205E)

Are you comfortable with grammar, spelling, punctuation, tone, and tailoring your emails/documents to your audiences? Are you ready to take your writing to the next level? If your answer to these questions is “YES,” then this course is for you. We will focus on identifying techniques to capture and hold your reader’s attention, writing for internal communications, making an impact in the digital world – whether for social media, marketing, blogging, or corporate communications. Attendees will have the opportunity to assess their current writing levels and receive practical feedback. You are invited to have access to or bring a writing sample to class. There will be an assignment to complete between the class sessions.

Tues and Thurs, Nov 2-4, 9 a.m.-12 p.m.

Remote-Live

2 sessions: 6 hrs, CEU 0.6

Course: 88144

Cost: $199

Register here

CRITICAL THINKING SKILLS

CRITICAL THINKING SKILLS TO BECOME A PROBLEM SOLVER (WDT-207E)

The ability to clearly reason through problems and to present arguments in a logical, compelling way have become key skills for success in today’s world. This workshop will provide tools and hands-on experience with critical thinking and problem solving. We will define the differences between critical and non-critical thinking, identify your preferred thinking style, describe other thinking styles, such as left/right brain and whole mind, develop a process to build or analyze arguments and use creative techniques. Attendees will have the opportunity to practice preparing and presenting arguments and receive feedback on their technique.

INSTRUCTOR: Georgann Occhipinti, MA

Tues and Thurs, Nov 30-Dec 2, 9 a.m.-12 p.m.

Remote-Live

2 sessions: 6 hrs, CEU 0.6

Course: 88146

Cost: $199

Register here

EXCEPTIONAL CUSTOMER SERVICE

THE ESSENTIALS FOR EXCEPTIONAL CUSTOMER SERVICE (WDT-208E)

Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organization puts the customer at its core, exceptional service becomes possible at every point of contact.

Participants will:

  • Assess current customer service practices
  • Determine how to differentiate the service to become a provider of choice
  • Discuss quality service standards to create a consistent service experience
  • Use tools to gauge the needs of customers
  • Understand customer service practices that consistently deliver exceptional service
  • Plan for Action

Tues and Thurs, Sept 28-30, 6:30 -8:30 p.m.

Remote-Live

2 sessions: 4 hrs, CEU 0.4

Course: 88147

Cost: $159

Register here

GOOGLE WORKSPACE: LEARN ABOUT GOOGLE’S FREE ONLINE PRODUCTIVITY APPS AND WORK FROM ANYWHERE

PREREQUISITE: 1) Solid comfort level using a computer, software programs, and switching between two open programs on your computer (as we will be switching back and forth between Zoom and Chrome throughout the course). The instructor can supply you with a handout on how to do this ahead of time if you need it. 2) Have or create a personal Gmail account prior to class (you can create an account at Gmail.com). It is also important to remember your sign-in and password for the day of class.

Learn about Google’s powerful, free cloud-based suite of apps that allow you to work, collaborate, communicate and manage your life from wherever you are. Whether a company you work for (or are looking to work for) uses it, or you have clients who use it, or you just like the cost effective idea of using a free Office Suite – this class is for you. Learn about the Google Productivity Apps of Drive (file storage), Gmail (email), Docs (documents), Slides (presentations), Sheets (spreadsheets), Calendar and Forms (an incredibly useful tool once you learn and work with it). WDT-175.

INSTRUCTOR: Alyce Garver, BA

Course Code #: 28148

2 Sessions: 7 hours, CEU 0.7

Time: TBD

Cost: $229

MICROSOFT TEAMS

MICROSOFT TEAMS – COLLABORATIVE COMMUNICATION IN THE WORKPLACE (WDT-142E)

Prerequisite: Solid comfort level using a computer and assorted software programs. This course will be using a live instructor-led video conferencing tool (Zoom on Day 1; Teams on Day 2). The course consists of two live virtual sessions, hands-on exercises, and an at-home practice assignment in between sessions. The requirements for your participation are Internet access, a computer/laptop with audio and video/camera. 

Microsoft Teams is the pivotal communications app included in Office 365. It maximizes and heightens both group and one-on-one work collaboration. Navigate the interface and features as well as its seamless integration with other Microsoft apps. Learn to create and manage teams, send instant messages, initiate and manage audio and video conferencing, share, edit, and present files in an online meeting, set up scheduled meetings, create impromptu gatherings, share your screen, record meetings using Microsoft Stream, as well as add other program apps and web resources to any of your Teams.

INSTRUCTOR:  Rita Williams-Bogar, MBA, CPCU, ARM, AU, AINS, ChFC

Tues and Thurs, October 11-13, 1-4 p.m.

Remote-Live

2 sessions: 6 hrs, CEU 0.6

Course: 88143

Cost: $199

Register here

NEGOTIATION

SUCCESSFUL NEGOTIATION – ESSENTIAL STRATEGIES AND SKILLS (WDT-206E)

Does the thought of having to negotiate create stressful feelings? Could it be because there are images of “hard negotiators” who intimidate their opponents? It doesn’t always have to be a negative experience. Attend this session to learn at least five negotiation techniques to increase your confidence, seek the win-win, and to know when – or whether – to walk away. We will cover the phases of the negotiation process, practical strategies, and effective tools to achieve your goals.

Tues and Thurs, Nov 9-11, 1 p.m.-4 p.m.

Remote-Live

2 sessions: 6 hrs, CEU 0.6

Course: 88145

Cost: $199

Registration coming soon

PUBLIC SPEAKING

BUILD CONFIDENCE AND SHARPEN YOUR PUBLIC SPEAKING SKILLS TO WIN AT WORK (WDT-153E)

Does your presentation delivery capture your audience’s attention, so they become fully engaged to receive your message? Would you like to be able to control your jitters and increase your confidence? The techniques acquired in this training will provide you with a natural confidence to speak candidly and the com­posure needed to deal with either large or small audiences – whether virtually or in person. Learn how to use your PowerPoint presentations effectively and to sharpen your public speaking skills by focusing your message points, tailoring them to your audience, and conquering your jitters. Acquire tips to fine-tune your elevator pitch and to dress appropriately for your presentation. You will have the oppor­tunity to practice and receive feedback in a safe environment.

INSTRUCTOR:  Rita Williams-Bogar, MBA, CPCU, ARM, AU, AINS, ChFC

Tues and Thurs, October 5-7, 9 a.m.-12 p.m.

Remote-Live

2 sessions: 6 hrs, CEU 0.6

Course: 88142

Cost: $199

Register here

SPANISH IN THE WORKPLACE

An Interactive and Engaging Spanish Language Course for Business Professionals

If you are a non-Spanish speaking professional who would like to enhance communications with your Spanish speaking workforce, this program is for you. This course is designed for English-speaking professionals who understand and speak very little or no Spanish, and are interested in learning basic workplace vocabulary, Spanish grammar, conversational expressions, questions, and commands. Join this effective tailored to the workplace language learning experience.

Instructor: Marina Cupo, BS

Course code #: 28158

6 Sessions: 12 hours, CEU 1.2

Time: TBD

Cost: $299

WOMEN IN LEADERSHIP

WOMEN IN LEADERSHIP (WDT-209E)

Women face unique challenges in the workplace but they also add unique value and perspective. They improve communications dynamics, and reinvigorate companies in ways that make them more competitive. Research shows companies with a critical mass of top-team gender diversity enjoy significantly better financial performance. This interactive session will enhance women’s leadership behaviors. Participants will leave with new ideas, skills, confidence, and fresh perspectives to add more value to their organization.

Participants will:

  • Build awareness of decision-making biases
  • Learn how to create high-performing teams
  • Negotiate win-win outcomes
  • Manage crises
  • Drive innovation
  • Create an authentic leadership style

INSTRUCTOR:  Rita Williams-Bogar, MBA, CPCU, ARM, AU, AINS, ChFC

Tues and Thurs, Oct 5-7, 6:30 -8:30 p.m.

Remote-Live

2 sessions: 4 hrs, CEU 0.4

Course: 88148

Cost: $159

Register here

ZOOM

Zoom Super User: Advanced Business Etiquette and Technical EssentiaLs (WDT-204E)

Prerequisite: Solid comfort level using a computer and the Zoom platform. The requirements for your participation are: Internet access, a computer/laptop with audio and video/camera. 

Whether you are leading a Zoom session or are a participant, this session will help you to increase your technical knowledge of Zoom’s features. This course will cover meetings – from customizing registration options, adding polls, managing breakout rooms, generating reports, requiring authentication, using templates, and sharing recordings. We will also cover behind the scenes administrative tools. This course will provide tips and techniques to make the virtual platform an engaging experience for attendees.

INSTRUCTOR:  Rita Williams-Bogar, MBA, CPCU, ARM, AU, AINS, ChFC

Tues, Sept 28, 9 a.m.-1 p.m.

Remote-Live

1 session: 4 hrs, CEU 0.4

Course: 88141

Cost: $159

Register here