Management and Leadership Development Certificate Programs

Choose The Program That Best Fits Your Development Stage.

The blended learning format of these two, three-month learning series includes one monthly half-day session at CCM, a monthly two-hour virtual session and focused reading and/or discussion board assignments. Course includes a personal behavioral assessment, interactive in-person sessions and some independent work. Time requirement for all assignments, in-person, virtual and independent is approximately 20 hours. For further information contact Beth Rodgers, Associate Director, WFD at or (973) 328-5186.

Spring 2019 Leadership Classes


28431. Sessions: 18 hours, CEU 1.8

Henderson Hall, HH 111

Instructor: Carrie Ballone

Time: 12:30-5 p.m., Wed, March 6, April 3, May 1

Virtual Sessions:  March 20, April 17, May 15

Fee:  $849

Program Description: This course is intended for newly promoted managers or those with supervisory responsibilities who have had limited formal management training.

Session One: Transition to Management

The four primary functions of managers are planning, organizing, leading, and controlling (P-O-L-C). Further, effective managers cultivate a range of competencies that encompass personal, interpersonal, group, and organizational skills.   This session focuses on how to successfully transition from individual contributor to managing/supervising others, by breaking down the four functions and exploring personal and interpersonal skills that are key to effective management.  BDT 126

  • Identify your natural management style
  • Discuss how to build trust & rapport
  • Review methods to delegate effectively
  • Uncover common new manager missteps

Session Two: Setting Expectations & Managing Performance

This session includes developing consistent practices for effectively setting individual and departmental goals, coaching employees, and addressing performance concerns.

  • Identify how to set expectations and goals
  • Discuss how to address performance concerns
  • Practice methods to coach for performance
  • Examine the importance of developing your team

Session Three: Managing with Emotional Intelligence

Emotional Intelligence (EI) is a critical success factor in the workplace, this session will explore how developing Emotional Intelligence can take management skills to the next level.

  • Identify the key components of Emotional Intelligence
  • Gauge your current level of Emotional Intelligence
  • Examine how competing priorities can impact your management behaviors
  • Develop strategies to cultivate Emotional Intelligence with your team

12:30 p.m. (beverages and light refreshments)

Session begins promptly at 1:00 p.m. and completes at 5:00 p.m.


28432. Sessions: 18 hours, CEU 1.8

Henderson Hall, HH 111

Instructor: Carrie Ballone

Time: 7:30-12 p.m., Wed, March 6, April 3, May 1

Virtual Sessions:  March 20, April 17, May 15

Fee:  $849

Program Description: This course is intended for individuals who have been in a management or supervisory position for at least a year, have some formal managerial training or want to enhance leadership skills and prepare for greater leadership responsibilities.

Session One: Building Influencing and Decision-Making Skills

This session addresses how to use influence to manage relationships and examines the decision-making process. Build skills that foster rational and effective decisions.  BDT 127

  • Identify six types of influence
  • Examine the difference between power and influence
  • Discuss the decision-making process
  • Review the types of decisions you are required to make

Session Two: Enhanced Performance Management

This session will explore how to identify, address, and resolve conflict between team-members. We will also review the change process and discuss how to positively guide your team through change.

  • Identify underlying causes of conflict
  • Review a conflict resolution model
  • Examine two perspectives on organizational change
  • Create a conflict and change management action plan

Session Three: Fostering a High-Performance Team

This session will explore the development cycle of teams, the crucial role of managers play in promoting employee engagement, and the importance of building a diverse team. We will also explore behavioral interviewing techniques.

  • Identify the phases of team development
  • Review factors that cultivate employee engagement
  • Examine how to foster a high-performance team
  • Practice behavioral interviewing

7:30 a.m. (coffee/pastries)

Session begins promptly at 8:00 am and completes at 12:00 p.m.