Highly effective managers know they create their own edge when it comes to career advancement. Skills and/or technical ability landed the position, and now you need to do the work of influence and persuasion to inspire others to help get the job done. Learn the art of management to set yourself apart.

Select one or a multiple of these certificate programs to bridge skills gaps, sharpen your self-awareness and help you and your team achieve a higher level of performance.

Come prepared to apply what you learn and return to work energized with proven techniques, strategies and practical ways to boost your management success.  In this interactive, highly engaging learning experience, access the power of the group as you share your ideas and experiences. Build your confidence level as a new or recently appointed manager. Between sessions, skill practice assignments will reinforce the knowledge and techniques learned during a session.

*Each Certificate Program includes The Leadership Blueprint and the TriMetrixEQ® online assessment taken prior to program start.  The results of your individual assessment will help identify strengths, opportunities for leadership growth and will augment your learning in each certificate program.

Choose one program, or for optimal success to propel your career to the next level, obtain all the certificates.

BUSINESS COMMUNICATIONS CERTIFICATE

Instructor: Christina Martinez, CHBC, CPBA, CCA; President, Rising Above, LLC

28500.  4 sessions: 24 hours, CEU 2.4

Time: 9 a.m.-4 p.m., Wed, Feb 5, 19, 26, March 4

Location: Landscape and Horticulture Building, LHT 110

Cost: $999

Note: If you have already attended the Leadership Blueprint session and completed the TriMetrixEQ® online assessment, your attendance will begin on Feb 19 and you will only attend 3 sessions for a total of 18 hours and a cost of $749. Register using the course code 28501.

REQUIRED PREREQUISITE FOR ALL 3 CERTIFICATE PROGRAMS: 

THE LEADERSHIP BLUEPRINT – BUILDING YOUR LEADERSHIP IDENTITY 

Drive performance by understanding behavioral styles, driving forces and Emotional Intelligence.

Imagine if you were given the leadership playbook/blueprint on how to examine the behaviors individuals bring to the job, the driving forces that motivate them and an understanding of their own emotional intelligence to drive performance. What would that be worth to you? You are busy. Time is money. Save yourself years of stressful communication interactions and conflicts, and learn how to leverage analytics in real time to position you and your team to perform at its best. In this course, you will take an online assessment prior to class. There will be a comprehensive debrief of the assessment which will blend three sciences: Behaviors, 12 Driving Forces and EQ (Emotional Quotient/Intelligence).

Gain key insights on communication do’s and don’ts, how to leverage motivation based on an individual’s driving forces, and strategies on the impact emotional intelligence has on core behavioral styles, as well as the top drivers. Unlock the key to peak performance with one of the leading tools used by major companies throughout the world. This multifaceted tool is a value add for leadership development, organizational development, selection, onboarding, coaching, teambuilding, and training.

Required Pre-Assignment: TriMetrix® EQ Assessment* (accessible on mobile platforms)

*Note: For multiple participants attending from the same company, CCM will provide a team graph to illustrate a snapshot of group dynamics.

PERSUASIVE COMMUNICATIONS FOR IMPACT AND RESULTS

This course will strengthen your oral communication skills. Fundamentals of communication skills will be covered, including: understanding personality styles and their preferred methods of communication, verbal and non-verbal cues, effective listening skills, and competencies of successful communicators. It will demonstrate how different personal communication styles affect how patients, co-workers, and supervisors, receive and interpret information.

Personality Styles Wants, Needs & Motivations…Identifying the differing needs of individuals to help you tailor your message so it will be heard.

Verbal & Non-Verbal CueS…How to create congruency within your message. Learn how intention vs. perception is affected by your words, tone, and body language.

Art of Being a Powerful Listener…Learn secrets to effective listening skills and competencies of successful communicators.

How you will benefit:

  • Identify and evaluate competencies of successful communicators
  • Understand their own communication style and how it affects interpersonal relationships, interactions with others, and work performance
  • Identify methods of verbal and non-verbal communication while creating an awareness of how messages are positively or negatively perceived
  • Use a Model of Human Behavior to apply communication strategies based on personality styles to inspire and motivate team members to clearly interact with      one another while delivering a concise, friendly, service-focused message
  • Understand common barriers to effective communication and how to overcome them, including non-verbal actions, jargon, slang, and clichés
  • Understand the importance of vocal tone and body language–how it can affect how your internal and external customers perceive your willingness to provide service
  • Learn strategies to handle communicating with difficult personalities, including how to handle the feelings of fear, anger, and anxiety that can sabotage effective communication

EFFECTIVE PRESENTATIONS TO INFLUENCE OUTCOMES: HOW TO BUILD CONFIDENCE WITH A CLEAR MESSAGE

Does the thought of speaking before a group make you feel nervous? Do you wonder what you can do to remember your material so you can appear confident and prepared? You are not alone.  Fortunately, there’s good news! You can strengthen your oral communication skills and feel more at ease when delivering persuasive presentations to influence others.

Fundamentals of speaking & presentation skills will be covered, including: strategies to remain calm and in control, understanding personality styles and their preferred methods of communication, verbal and non-verbal cues, and effective listening skills. Techniques for dynamic presentation skills delivery will be covered, including dealing with large or small audiences.

How you will benefit:

  • Live Presentations…Each participant will come prepared to deliver 3-5 minute presentations using methods learned. Presentations will be timed with Immediate feedback given by both instructor and peers
  • Develop increased confidence in your roles, boosting skills in persuasive presentation skills delivery
  • Establish credibility while conveying a message of authenticity
  • Identify and evaluate competencies of successful communicators/presenters
  • Apply the basic principles of dynamic presentations
  • Understand your own communication & presentation style and how it affects interpersonal relationships, interactions with others, and work performance
  • Understand common barriers to effective communication and how to overcome them, including non-verbal actions and jargon
  • Learn strategies to deliver presentations, handle Q&A sessions, dealing with difficult personalities during Q&A; how to handle the feelings of fear, anger, and anxiety that can sabotage effective presentations

NOTE:  Overnight assignment is given to prepare for and deliver presentations on day two.

MANAGEMENT SKILLS FOR NEW AND EMERGING SUPERVISORS CERTIFICATE

Instructor: Christina Martinez, CHBC, CPBA, CCA; President, Rising Above, LLC

28502.  4 sessions: 24 hours, CEU 2.4

Time: 9 a.m.-4 p.m., Wed, March 11, 18, April 1, 22

Location: Landscape and Horticulture Building, LHT 110

Cost: $999

Note: If you have already attended the Leadership Blueprint session and completed the TriMetrixEQ® online assessment, your attendance will begin on March 18 and you will only attend 3 sessions for a total of 18 hours and a cost of $749. Register using the course code 28503.

REQUIRED PREREQUISITE FOR ALL 3 CERTIFICATE PROGRAMS: 

THE LEADERSHIP BLUEPRINT – BUILDING YOUR LEADERSHIP IDENTITY 

See description above.

LEADERSHIP & MANAGEMENT SKILLS – PRACTICAL TOOLS TO ENSURE SUCCESS

This course is designed for employees who are either new to a management/supervisory role or are interested in growing into a leadership role.  Whether we like it or not, there is a transition period as we establish new relationships with co-workers who were once our peers. We are thrust into managing change and meeting new expectations. How, then, do you make the most of your natural talents to succeed? Fundamentals of management and leadership skills will be covered, including:  understanding the competencies of successful leaders, communication skills, and individual development plans for maximizing talent and job performance.

How you will benefit:

  • Develop increased confidence in your new leadership role
  • Identify and evaluate competencies of successful leaders
  • Understand your own management/leadership communication style and how it affects performance
  • Use a Model of Human Behavior to apply leadership strategies to motivate teams for peak performance
  • Improve communication skills by: focusing on strengths, identifying areas for improvement, and using strategies to recognize and overcome barriers
  • Lead teams based on collaboration towards common goals
  • Better manage time and resources through delegation
  • Identify potential barriers to your new role and how to overcome them
  • Develop individual action plans based on success competencies and growth opportunities
  • Adapt to change in your role as managers/supervisors

ART OF DELEGATION

Increased workloads and leaner resources are now causing today’s employee to be even more creative in the art of delegating tasks. Do you sometimes have trouble delegating work because you think it will take longer to the complete the task? If so, you fall into the trap of taking it on yourself and adding more stress to your day while missing opportunities to empower your staff to grow. This course will address how to establish delegation parameters, how to be proactive to ensure the work is getting done without being perceived as a “micro-manager”, and how to handle potential conflicts around delegation.

How you will benefit:

  • Define delegation & move beyond your personal barriers to gain increased confidence
  • Understand the talent development benefits of delegation
  • Identify which tasks to delegate and which to keep
  • Help staff stay on track with newly delegated tasks
  • Experience a sense of teamwork as you gain commitment to finish projects and meet deadlines by following-up on delegated tasks
  • Establish Delegation Parameters…Develop a plan to identify which tasks can be delegated; establish criteria to identify whom you should delegate the workload.
  • Gain Commitment…Why it’s critical to gain commitment from team members as you delegate tasks.

ART OF GIVING EFFECTIVE FEEDBACK: HOW TO STRENGTHEN PERFORMANCE

Have you ever had to give someone “constructive criticism” only to find out that it backfires on you? Why is it that some people hear your message while others shut down? Learn how to use conscious communication to deliver feedback (not criticism) to strengthen employee performance. Come prepared to discuss scenarios you are experiencing in real life. Gain tips, techniques and strategies to have influence on others and get your point across.

How you will benefit:

  • Identify the basics of providing effective feedback
  • Discuss relevant case scenarios and use them as tools for future sessions
  • Communicate efficiently and tactfully with difficult personalities
  • Strengthen effectiveness: active listening, vocal tone & body language
  • Understand how personal communication impacts how others receive and interpret feedback
  • Identify words/phrases that are considered Do’s and Dont’s of effective feedback
  • Gain increased confidence in the ability to influence others

MANAGEMENT EFFECTIVENESS CERTIFICATE

Instructor: Christina Martinez, CHBC, CPBA, CCA; President, Rising Above, LLC

28504.  5 sessions: 28 hours, CEU 2.8

Time: 9 a.m.-4 p.m., Wed, May 6, 20, June 3, 10, 24

Location: Landscape and Horticulture Building, LHT 110

Cost: $999

Note: If you have already attended the Leadership Blueprint session and completed the TriMetrixEQ® online assessment, your attendance will begin on May 20 and you will only attend 4 sessions for a total of 22 hours and a cost of $749. Register using the course code 28505.

REQUIRED PREREQUISITE FOR ALL 3 CERTIFICATE PROGRAMS: 

THE LEADERSHIP BLUEPRINT – BUILDING YOUR LEADERSHIP IDENTITY 

See description above.

BUSINESS PROFESSIONALISM (Half-day training)

What is professionalism? Not understanding what it represents can limit your career advancement. Ignoring it can put your career on permanent hold. It is the cornerstone of the business world. Staff are required to present themselves as confident, courteous and credible. Learn how to conduct yourself as a professional who sets standards which others will look at as the model. You will be guided to develop a positive and proactive approach in communications and how to best present yourself. The importance of convictions and accountability and their impact will be discussed to help you acquire the personal perspective, to become a polished and successful professional in your field.

How you will benefit:
Professionalism Standards…What it means to conduct oneself as a professional, the code of business etiquette (both written and verbal) and how to act in a manner that is respectful to all co-workers

  • Positive & Proactive Behavior…Learn ways to be accountable, flexible, & cooperative. How to elicit cooperation and respect by modeling
  • Identify the benefits of business professionalism at every level of their career
  • Communicate efficiently and tactfully with clients, direct reports, colleagues, bosses, and senior management
  • Understand what is acceptable behavior in the workplace and what is not, and why
  • Understand how personal communication impacts how others receive and interpret information
  • Identify common barriers to effective communications, including non-verbal actions and jargon, slang, and clichés to avoid when speaking
  • Avoid excessive wordiness and negative language
  • Understand the direct link between company the Mission, Vision, and Values

NAVIGATING CONFLICT AND HANDLING DIFFICULT PERSONALITIES

Coming soon

MANAGING MULTIPLE PRIORITIES AND DEADLINES

This course is designed to help participants maximize their time efficiency. Establish clear work priorities to successfully and efficiently manage and achieve multiple work objectives and goals. Attendees will learn tips, techniques and strategies for getting more accomplished faster through analysis of their time investments—and with better results than ever before. They will gain vital new skills to maximize on-the-job effectiveness with successful time management.

How you will benefit:

• Have an increased sense of confidence to implement what they’ve learned.

• Understand their own time management style, identify strengths and blind

spots which hinder productivity.

• Identify process tools that can help create an environment for time efficiency.

• Manage multiple priorities & redirect efforts to the most important, valid tasks

• Develop and practice techniques for handling counterproductive behavior.

• Identify ways to deal with distractions and eliminate interruptions.

• Use resources provided to further enhance their time management skills.

• Develop a greater understanding of what personal actions they take that may cause stress and imbalance in their lives due to how they handle time

EMOTIONAL INTELLIGENCE

Ever wonder why some managers/leaders are more effective in influencing others? Our behavior impacts productivity. Ask yourself: “Is my emotional intelligence helping the team or is it a hindrance?” If you answered the latter, chances are there are opportunities to grow in the areas of self and/or social regulation. If it is effective, learn key ways to use the power of emotions to gain commitment and attain higher results. Everything starts with self-awareness. Discover your EQ (Emotional Quotient) and what that means to your success as a leader.

How you will benefit:

  • Understand the role of Emotional Intelligence (EI) in leadership and how it affects
    performance
  • Learn techniques to understand, use, and appreciate the role of EI in the workplace
  • Identify what pushes your hot-buttons and how to manage strong emotions
  • Gain collaboration amongst teams
  • Strengthen employee engagement through intra-personal & inter-personal skills
  • Use the Leadership Blueprint TriMetrixEQ report to identify blindspots and develop a plan to grow your EQ