Colleague Reference Guides
How To Print in Colleague SQL
Please find more info here.
WebUI Keyboard Shortcuts
- Change focus to search box (toggles between Person & Form search): Ctrl+Shift+S
- Show Search Results panel: Ctrl+Alt+R
- Show Clear History dialog box: Ctrl+Alt+T
- Show Advanced Person Search dialog box: Ctrl+Alt+A
- Show Navigation Panel: Ctrl+Alt+N
- Show Favorites Panel: Ctrl+Alt+F
- Exit/Logout: Ctrl+Alt+L
- Show Debug Information: Ctrl+Alt+B
- Show Help (for current UI area in focus): Ctrl+Alt+H
- Show Keyboard Shortcuts: Ctrl+Alt+K
- View all records in Context Area (card selector drop-down): Ctrl+Shift+A
- Map current record in Context Area: Ctrl+Shift+M
- Map all records in Context Area: Ctrl+Alt+M
- Close current record in Context Area: Ctrl+Shift+X
- Close all records in Context Area: Ctrl+Alt+X
- Add current record in Context Area to Favorites: Ctrl+Shift+V
- Add all records in Context Area to Favorites: Ctrl+Alt+V
- Go to next record in Context Area: Ctrl+Shift+N
- Go to previous record in Context Area: Ctrl+Shift+R
- Launch Copy Window for current card in Context Area: Ctrl+Shift+C
- Close open panels (and return to the main UI window): Esc
Note: Some of these shortcuts may not work in all browsers. Browser plug-ins or other applications may override these shortcuts and activate different commands.
- Move to the next field: Tab
- Move to the previous field: Shift+Tab
- Open a drop-down list to select a value: Down Arrow
- Scroll through the values in a drop-down list: Up/Down Arrow
- Select the highlighted value in the drop-down list: Enter
- Move forward one row in a table: Down Arrow*
- Move back one row in a table: Up Arrow*
- Move forward one page in a table: Page Up
- Move backward one page in a table: Page Down
- Move to the previous form: Ctrl+Page Up
- Move to the next form: Ctrl+Page Down
- Move to the beginning of the current field: Home
- Move to the end of the current field: End
- Move to the first row of a table: Ctrl+Home
- Move to the last row of a table: Ctrl+End
- Field insert in a table: Insert
- Field delete in a table: Ctrl+Alt+D
- Cancel from current form: F8
- Cancel from all forms: Shift+F8
- Finish from current form: Ctrl+F9
- Save current form: F9 | Ctrl+0 (zero, not the letter o)
- Save all open forms: Shift+F9
- Detail: F2
- Print active form: Ctrl+Alt+P
- Help: Ctrl+Alt+H | F1 (shows helpfor area currently in focus; F1 may not work in all instances)
- Change focus to UI Form Menu Bar (then use tab and arrow keys to access menu items): Ctrl+U
- Show Keyboard Shortcuts: Ctrl+Alt+K
Securing Your Virtual Meeting Rooms
There have been numerous reports nationwide regarding “Zoombombing”. Zoombombing refers to when uninvited guests disrupt a virtual meeting, often with graphic or threatening content. This practice is not limited to just Zoom. Please take some time to review the resources below and follow the steps to best secure your virtual meetings.
- Shindig – Making your Shindig meeting more secure: Click here for video
- Webex – Best Practices in Secure Meetings: https://help.webex.com/en-us/v5rgi1/Cisco-Webex-Best-Practices-for-Secure-Meetings-Site-Administration
- Zoom – Best Practices in Secure Meetings (refer to pages 3 and 4): https://zoom.us/docs/doc/Zoom-Security-White-Paper.pdf
E-mail Phishing – Anatomy of an Attack
E-mail Phishing – Be Vigilant
Spammers continue to target CCM in an attempt to deceive users into giving up their CCM credentials so that they can take control and send thousands of messages out of a compromised email account. Most of these deceptive emails promise an account upgrade with new features, or a rise in a disk space quota that we don’t even use.
Please be vigilant when you see something like this. Information Systems will never send messages asking you to supply your username and password in order to perform any tasks regarding your CCM email account. Any messages you receive like that should be regarded as a SPAM/Phishing attempt and should be deleted immediately.
Anatomy of an Attack
Here is what happens, once a spammer deceives someone into giving up their CCM credentials:
The spammer logs into the e-mail account through our web based e-mail system with the compromised credentials.
They then create a rule to delete all new messages that arrive in your inbox. The reason for this is when they start sending out messages from the account, many un-deliverable messages will start coming back. If the user doesn’t see these messages, they don’t know their account has been compromised.
The spammer then starts to send out messages in bulk, sometimes numbering in the thousands.
CCM’s e-mail server then either gets “blacklisted” or gets a Sender Reputation rating of poor. Once other e-mail systems see our server is blacklisted or has a poor rating, they then stop accepting all mail from CCM, legitimate or not. We then have to go through the process of getting de-listed from the blacklists, which is not easy in some cases, and one blacklist actually charges money to get de-listed, for the second request in 30 days. As far as receiving a poor reputation, our reputation only improves after 3 days of non-spam activity. We cannot request our reputation to be changed. You may have received some delivery delayed or un-deliverable messages from some e-mails you sent out recently, this situation is why that is happening.
We have had 5 accounts compromised in the past week that we know about, there may be more. The spammer waits a day or two to access another compromised account after we go through the process of stopping the last one and getting de-listed. We are doing everything we can to mitigate these incidents, but there is no stopping them once they deceive someone into getting their credentials. We can only clean up the mess.
What Can You Do
- Be EXTREMELY wary of links within e-mail messages, even if it is from someone you know. If you are not sure, Contact the Solution Center if you believe a message might be a phishing attempt. It can possibly help us stop them.
- If you think you may have been deceived into giving up your CCM credentials, change your password immediately. You can do this on campus by hitting Ctrl-Alt-Del at your computer and selecting the Change Password option. From off-campus, log into your e-mail account through our Faculty and Staff Email System, hit the gear icon in the upper right hand corner, and then navigate to the My Account page and click the “Change your password” link on that page. Remember, passwords now have a minimum length of 15 characters – an easy for you to remember sentence or phrase is strongly suggested.
Voice Mail Instructions
Setting Up Voice Mail for your Mailbox
- Press messages button
- Press *
- Enter your mailbox number
- Press #
- Enter your password 12345
- Follow prompts and you will be able to change the password and record message.
Entering Voice Mail from your Phone on campus
- Press message button
- Press the * key
- Enter your extension followed by #
- Enter your PIN/Password
- Press #
- Follow prompts
Entering Voice Mail from another phone on campus
- Press the messages button
- Press the * key
- Enter phone extension
- Press #
- Enter your password
- Press #
Entering Voice Mail System off-campus
- Call your own number or dial 973-328-5355
- Press * key
- Enter mailbox number (extension)
- Press #
- Enter password
- Press #
- Follow prompts
Accessing Voice Mail Messages, Changing Password, Greetings, etc.
Enter your Voice Mailbox
4 – Setup Options
1 – Greetings
1 – Standard Greeting
2 – Alternate Greeting – to be used when you are away from the office.
To enter an end date and time – press 1
To enter a month and day press 9
Enter month as a number from 1-12 followed by #
Enter the day of the month as a number from 1-30 followed by #
Enter the time to the minute. When you have finished press #
For AM press 1
For PM press 1
Follow prompts (on how to record message)
To turn off alternate greeting (if end date not entered):
4 – Set up options
1 – Greetings
To turn off alternate greeting press 2
2 – Message Settings
3 – Personal Settings
1 – Change Password
2 – Change Recorded Name
Transferring a Caller to another extension
- Transfer button
- Type extension number
- Transfer button
Skipping to end of message
If no answer, while listening to message, press the # key to access mailbox.
Transferring a Caller to someone’s Voice Mail
During a call:
Transfer button
*
Enter Ext. Number
Transfer button
Call Forward All (Call Forward)
- Press CFwdALL
- Type Extension
- To turn off, press CFwdALL
Phone Off Campus (i.e. Cell Phone)
- Press CFwdALL
- Type 1+phone number (i.e. 973-555-1234)
- To turn off, press CFwdALL
Clearing Your Voice Mailbox When it is Full
If callers report that your mailbox is not taking messages because the mailbox is full, please follow the procedure below. You will need to delete saved messages and then empty the deleted messages.
Delete Saved Messages
Enter your mailbox and press 3 (saved messages) and delete each saved message that you no longer wish to save
Empty Deleted messages
- Enter your mailbox and press 3 for saved messages
- For deleted messages, press 2
- To erase, press 2
- Your deleted messages will be permanently deleted. To permanently delete them, press 1.
- Next, press 1 to delete voice messages