For Students

Your username is the same username you would use to access Titans Direct.  To determine your exact User ID, follow the Account Recovery instructions.

Passwords are in the default format: ccm plus your student ID number. For example, if your student ID number is 0123456, your password will be ccm0123456.  In order to change your password, you must follow the Account Recovery instructions.

Make sure that the pop-up blocker and firewall are temporarily disabled when you are accessing your on-line course.  Also, make sure you are accessing your course through Mozilla Firefox or Google Chrome.

The best way to determine your computers compatibility is to complete the Browser Check.  We strongly recommend that all users, use Firefox or Google Chrome.   You may download Firefox at http://www.mozilla.com as an alternate browser.   It is recommended for all users to use Firefox.

Note:  If you still experience a problem, and you are logged in and have accessed your course, please contact your instructor.

There is an App for that!!! Bb Student Mobile App is available now in iOS, Android and the Windows app stores for free (it is replacing the The BlackBoard Learn Mobile App, which will no longer be supported).  Please note the app may not mirror the full-version of Blackboard that you access via the Internet.

You can obtain an access code in the following ways:

• If you purchased your book from the CCM Campus Store, the access code will be in the book.
• If you bought a used book or rented a book, you can purchase an access code from the publisher.
• You can also purchase an access code from the CCM Campus Store.

If you created your account with the publisher, you are using Mozilla Firefox and your access code does not work, you will need to contact the publisher.

For additional information regarding Blackboard go to the Distance Learning  home page.

Should you not find an answer to your question or you are still experiencing a problem, you can also contact the Solution Center at 973-328-5600 or e-mail solutioncenter@ccm.edu.

he format of your username is:  lastname.firstname (all lower case). To determine your exact User ID, review the Account Recovery instructions. This username will also be used to log into your Student E-mail account, Blackboard, WiFi, and Library Databases.

Initially, your password is in the format ccm plus your 7-digit student ID number.  So, if your Student ID number is 0123456, your password is ccm0123456. In order to change your password, review the Account Recovery instructions.

If you are locked out of Titans Direct, you will need to wait at least half an hour before you can attempt to log in again.

Your Titans Direct password is the same password you would use to log into your Student E-mail Account and Blackboard.

If you do not have any menu items after logging into Titans Direct, contact Records and Registration at 973-328-5200 or registrar@ccm.edu and they will be able to tell assist you.

Yes. Click WAITLIST INFORMATION for information and instructions on how to waitlist a course.

If you are a Financial Aid Student you must come to the CCM Student Center and pay at the Bursar Window.

Make sure you are using Internet Explorer or Mozilla Firefox for your web browser.  Mozilla Firefox works best for online payments.

Try again later.  There is no specific amount of time you need to wait; just keep trying periodically.  You may also have two windows or tabs open which could be causing the problem.  Try clearing your browsing history, cookies and temporary Internet files.

If the credit card you are using is also used as a debit card, the amount you are allowed to withdraw on a daily basis is more than likely less than what you owe for your tuition.  You can either (1) contact the bank that issued the card and have them increase this limit, (2) use another credit card that is not used as a debit card, or (3) come to campus and pay your tuition at the Bursar window in the Student Center.

Note:  If your card is not also used as a debit card then contact the bank that issued your card to find out why it was declined.

If you tried to make your payment numerous times, the bank who issued the card could have put a hold on the account due to the amount of attempts being made with the card.  Contact the bank that issued the card to see if the account was put on hold.

You cannot split the payment between two credit cards online.  You will have to come to campus and pay at the Bursar window in the Student Center if you need to pay your bill with two separate credit cards.

In order to keep costs low, we do not offer a payment plan.  Full payment must be made or payment assistance must be in place by the payment due date.

You will need to contact the office that placed the hold on your account in order to have the hold cleared.

Should you not find an answer to your question or you are still experiencing a problem, you can also contact the Solution Center at 973-328-5600 or e-mail solutioncenter@ccm.edu.

Faculty, staff and students can update their information by going to www.getrave.com/login/ccm/. Use your CCM email as your username and the initial password you received in the email from Rave, which provides the college’s Titan Alert service, or the password you have set up with Rave. You also can use the “Forgot your password” link.

The only limitation regarding points of contact is that faculty and staff should NOT use their CCM office phone number as a point of contact. If too many people select campus phone lines, the telephone system would not be able to handle the volume generated by a Titan Alert.

The Titan Alert System is a service that County College of Morris (CCM) uses to contact students, faculty and staff in the event of a campus emergency, weather-related closing or other important event that requires immediate attention. Notices can be sent to telephones, cell phones, and/or as mobile text message (SMS) or email. The system is maintained by CCM and is used only for important messages, emergencies, weather-related closings or periodic testing of the system.

During an emergency situation, the alert system sends a voice mail, email and/or text message to students, faculty and staff based on the points of contact each person has selected.

NOTE: The Titan Alert System does not replace CCM email and does not carry normal announcements.  A rare, non-emergency alert that may be sent to specific groups of individuals would be a notice to students who are about to be dropped from classes due to non-payment.

The President, Vice Presidents and Department of Public Safety determine emergencies, according to best practices established by state and federal emergency services. The Titan Alert System sends notices only when a serious situation warrants immediate attention.

Yes. Students, faculty and staff are able to choose whether they want to receive notifications via:

• Telephone
• Text message (SMS) or
• Email

CCM offers this service for free. If you choose to receive a notice by text message, your service provider’s normal text-messaging fees will apply.

Yes.

No. The system uses industry standard SMS text messaging protocol to send messages to your phone. Your cell phone plan will need to accept text messages to work properly.

No. The emergency alert system is only used in case of an emergency or during periodical testing of the system. Your emergency contact information will be safeguarded and not shared with anyone.

Should you not find an answer to your question or you are still experiencing a problem, you can also contact the Solution Center at 973-328-5600 or e-mail solutioncenter@ccm.edu.